Last Updated: September 20, 2026

Hangzhou EVIA Household Technology Co., Ltd. (“EVIA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit an inquiry, request a quotation, communicate with us, or interact with EVIA through third-party platforms such as Facebook, Instagram, WhatsApp, LinkedIn, or other business communication channels.

1. Who We Are

EVIA is a manufacturer and supplier of electric indoor drying solutions, including heated clothes airers, electric towel warmers, and electric shoe dryers.

Company: Hangzhou EVIA Household Technology Co., Ltd.
Sales Office: 352 Binkang Road, Binjiang District, Hangzhou, Zhejiang, China, 310052
Email: [email protected]
Phone / WhatsApp: +86 153 8100 1042
Website: www.eviaappliance.com

For questions regarding this Privacy Policy or your personal information, please contact us using the email address above.

2. Information We Collect

Depending on how you interact with EVIA, we may collect information including:

• Full name
• Business email address
• Telephone or WhatsApp number
• Company name
• Job title, where provided
• Country or region
• Company website
• Products you are interested in
• Estimated purchasing quantity
• OEM, ODM, wholesale, distribution, or other purchasing requirements
• Messages and information submitted through inquiry forms
• Records of business communications
• Technical information relating to your use of our website, such as IP address, browser type, device information, and cookie identifiers where applicable

We aim to collect only information that is relevant and necessary for legitimate business purposes.

3. How We Collect Your Information

We may collect personal information when you:

• Submit an inquiry through our website
• Request pricing, product information, samples, or quotations
• Contact us by email, telephone, or WhatsApp
• Submit a Facebook or Instagram Instant Form
• Contact us through LinkedIn or other social media platforms
• Meet or communicate with us at trade shows or business events
• Enter into a commercial relationship with EVIA

When information is collected through a third-party platform such as Meta, that platform may also process your information in accordance with its own privacy policy.

4. How We Use Your Information

We may use personal information to:

• Respond to inquiries
• Provide product specifications, catalogues, pricing, quotations, and samples
• Discuss OEM, ODM, private-label, wholesale, or distribution projects
• Communicate about potential business cooperation
• Process and manage orders and commercial relationships
• Provide customer and after-sales support
• Improve our products, website, services, and customer experience
• Maintain records relating to business communications and transactions
• Send product updates, exhibition information, or other marketing communications where permitted by applicable law
• Comply with legal, regulatory, accounting, or contractual requirements
• Protect our business against fraud, misuse, and security threats

We do not sell your personal information to third parties.

5. Legal Basis for Processing

Where applicable data protection laws such as the EU GDPR or UK GDPR apply, we process personal information on one or more of the following legal bases:

Pre-contractual or contractual necessity:
When you request a quotation, product information, sample, or other information before entering into a business relationship with us.

Legitimate interests:
When processing is reasonably necessary for managing B2B inquiries, customer relationships, business communications, improving our services, and protecting our business.

Consent:
Where you have specifically agreed to receive certain marketing communications or where consent is otherwise required by applicable law.

Legal obligation:
Where we must process or retain information to comply with applicable laws, regulations, accounting requirements, or lawful requests.

6. Facebook, Instagram and Meta Lead Forms

EVIA may use Facebook or Instagram advertising and Instant Forms to receive business inquiries.

If you submit information through a Meta form, we may receive information including your name, email address, telephone or WhatsApp number, company name, country, and information about your purchasing requirements.

We use this information to respond to your inquiry, provide product information and quotations, and communicate with you regarding potential business cooperation.

Meta may separately process information relating to your use of its services according to its own privacy practices.

7. WhatsApp and Email Communications

If you provide your WhatsApp number or email address as part of an inquiry, we may use it to contact you regarding:

• Your inquiry
• Product information
• Pricing and quotations
• Samples
• OEM or ODM projects
• Orders
• Business cooperation

Where required, separate consent may be requested before sending promotional or marketing communications unrelated to your original inquiry.

You may ask us to stop sending marketing communications at any time by contacting us.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate the website, understand website traffic, improve performance, and measure the effectiveness of marketing activities.

Cookies may include:

• Strictly necessary cookies
• Functional cookies
• Analytics cookies
• Advertising or marketing cookies, where applicable

Where required by applicable law, non-essential cookies will only be used after obtaining your consent.

You may adjust your cookie preferences through the cookie settings available on our website or through your browser settings.

9. How We Share Personal Information

We may share personal information only where reasonably necessary with service providers that support our business, such as:

• Website hosting providers
• Email and communication service providers
• CRM or customer-management systems
• Cloud storage and IT service providers
• Analytics and advertising platforms
• Logistics, payment, or professional service providers where required for a transaction

We may also disclose information where required by law or where reasonably necessary to protect our legal rights.

We do not sell personal information to third parties.

10. International Data Transfers

EVIA is based in China and works with customers and business partners worldwide.

If you are located outside China, personal information you provide to us may be transferred to, accessed from, or stored in China or other countries where our service providers operate.

Where applicable data protection law requires specific safeguards for international transfers, we will take appropriate measures to protect personal information in accordance with applicable legal requirements.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

In general:

• Business inquiry and quotation information may be retained for up to 24 months after the last meaningful interaction, unless a longer business relationship develops.
• Customer, order, contractual, accounting, and transaction records may be retained for longer periods where required for legal, accounting, warranty, dispute-resolution, or legitimate business purposes.
• Marketing information may be retained until you withdraw consent, unsubscribe, or request that we stop contacting you, subject to applicable legal requirements.

We periodically review the information we hold and delete or anonymize information that is no longer required.

12. Data Security

We take reasonable technical and organizational measures designed to protect personal information against:

• Unauthorized access
• Accidental loss
• Misuse
• Unauthorized disclosure
• Alteration
• Destruction

However, no method of transmitting or storing information over the internet can guarantee absolute security.

13. Your Privacy Rights

Depending on where you are located and the applicable data protection law, you may have rights including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of certain processing
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Object to direct marketing
• Lodge a complaint with an applicable data protection authority

To exercise your rights, contact:

[email protected]

We may need to verify your identity before processing certain requests.

Individuals covered by EU or UK data-protection rules may also have the right to lodge a complaint with the relevant supervisory authority. EU and UK guidance specifically requires users to be informed of these rights.

14. Third-Party Websites

Our website may contain links to third-party websites or platforms.

EVIA is not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information.

15. Children’s Privacy

Our website and services are intended for business customers and professionals and are not directed toward children.

We do not knowingly seek to collect personal information from children through our B2B inquiry services.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, or applicable legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.

17. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or how EVIA handles personal information, please contact:

Hangzhou EVIA Household Technology Co., Ltd.
352 Binkang Road, Binjiang District, Hangzhou, Zhejiang, China, 310052
Email: [email protected]
Phone / WhatsApp: +86 153 8100 1042